Help with signing in
Forgotten password / Set up new password
If you know the username or email address you use to
log in Libacura, you can reset your password by following the appropriate link here:
Password not working / Other login issues
- Libacura passwords are case-sensitive -- check your Caps Lock key. Try again.
(Usernames and email addresses are not case sensitive.)
- Please ensure cookies are enabled in your web browser. Search for help on enabling cookies (using Google).
- Try resetting your password using the appropriate link in the "Forgotten password" section above.
- If you are having trouble resetting your password please contact Libacura support for assistance. Be sure to tell us your school/club, whether you are staff or a parent, what you've tried, and any error messages you're seeing so that we can help you.
My "Welcome" or "Reset" email link expired
You can obtain a new "Reset" email by following the appropriate
link in the "Forgotten password" section above). An email will be
sent to you with a new link and instructions on how to set up or
reset your password.
I repeatedly get the message "Your login session has expired.
Please log in to continue..."
If you have bookmarked a page within Libacura that
requires you to be logged in (such as your account summary), it's
normal to see this message once each time you use the bookmark.
Simply log in and continue. You may prefer to bookmark
page, to avoid seeing the message.
If you get the message repeatedly, please delete any
bookmarks you have for Libacura, and then try logging in
I get the message "It looks like cookies are disabled in your web
Please ensure cookies are enabled in your web browser, by
consulting your web browser settings and/or documentation. You may like to search for help on enabling cookies (using Google).
Other access issues
Parents: Please contact your childcare provider/club/school to have your account re-enabled.
Not a registered user?
Don't have a Libacura account? Find out about signing up:
Information for parents
Information for staff