Payments must be made in advance. You MUST pay by Go Cardless or childcare vouchers.
If you wish to cancel a booking in advance (see policy below), we can offer a refund if it's within our notice period. Or we will apply a surcharge if payment has not yet been made.
Unfortunately, we cannot issue a credit note if your child fails to attend due to sickness on the day or a last minute change of plans. As I’m sure you can appreciate, by this late stage, we have already made arrangements for staff and have to consider our regular weekly outgoings for rent of premises etc.
10 working days’ notice – 100% refund will be issued or no surcharge applied.
5 working days – 50 % refund or 50% surcharge applied
Less than 5 working days – 0% refund 100 % surcharge applied.
We accept childcare vouchers from the following providers.
Eden Red: P21060292
Care 4: 22954380